Transforming customer experience and digital services


Local government


Customer Experience Strategy


July, 2023

What we did

We played a pivotal role in supporting the Council's customer experience strategy and digital program.

How we did it

We supported Council's customer experience strategy and digital program by providing service design leadership. We collaborated closely with the executive team to design and implement the service improvement program. Additionally, we led the project team in redesigning online experiences for customers booking facilities, offering comprehensive solutions for planning and building services, and enhancing the overall service through content optimisation, process improvement, and successful implementation.

More case studies

Ready to build brilliant services?

We love to hear about the problems you are trying to solve.
Contact us to arrange a chat or submit an RFP.

Contact us