Transforming service experiences




Service design an transformation


June 6, 2023

What we've done

We are partnering with this essential service provider to deliver 13 new digital services, co-designed with customers and staff.

How we did it

We brough human centred design practices and digital skills to design services and interactions. Applying our content skills, we redeveloped website information architecture and content. Using our Lean Six Sigma experience we streamlined processes and prepared new process maps. We also provided training and reference material.


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