Transforming service experiences




Service design and transformation


November 2023

What we did

We partnered with an essential service provider to deliver 13 new digital services, co-designed with customers and staff.

How we did it

We used human-centred design practices and digital skills to design services and interactions. We redeveloped website information architecture and content. Using our Lean Six Sigma experience, we streamlined processes and prepared new process maps. This work was imbedded with training and reference materials.

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