Digital transformation, change, designing functions and platforms, corporate operations reform, data trust and ethics, procurement reform, startup operations
Business transformation, service design, strategy, program design and delivery, operations management, innovation, smart cities, change, leadership, agile delivery
Content, editing, publishing, building teams, revising processes, improving operational performance
User experience, customer experience, service design, user research, design thinking, agile delivery, strategic thinking, problem solving, local government
Bookkeeping, small business, Xero accounting software
Catherine advises state and federal governments on the opportunities and challenges of digital and emerging technologies. Her core practice is designing and implementing adaptive and resilient functions and platforms for the digital age.
With over 30 years of experience structuring and delivering change in Australia and internationally, Catherine specialises in reforming operations and corporate services environments. She has consulted to FTSE/ASX top 250 entities in the FMCG, manufacturing, aviation, petrochemical and transport sectors.
Since 2016, she has focussed on public sector digital transformation. Her recent work includes developing a federal agency’s Data Trust and Ethics framework in the wake of Robodebt and helping Justice department imagine its in-court digital future.
As an original member of the DTO’s leadership team, she designed and implemented the federal Digital Marketplace that has now contracted over $1B, and subsequently built buy.nsw. She provided leadership and strategy to the federal e-census, ICT Procurement Reform and Cyber Resilience taskforces.
Catherine is a syncretic thinker whose solutions combine technology, process, culture and people. A former Big 4 bank CPO, she writes for Procurement Leaders on topics at the intersection of technology, supply chains, and the future. Her PhD studies are in trust in the digital world.
Outside work, Catherine is one of a handful of women to have raced in a world championship motorcycle Grand Prix and has at various times been a yoga teacher, ski instructor and competing bodybuilder
Chris has been making change happen in government for 20 years. His skills span from strategy development and corporate planning through to service design, program delivery and operations management. Chris is at his best when taking on traditional service delivery models with contemporary and innovative practices that yield transformative results.
Chris has worked across all tiers of government, and since 2014 has specialised in digital transformation for Local Government. His ground-breaking work at the City of Casey set the standard for service design and digital reform in Victoria’s Local Government sector.
The core of his current practice is helping Councils develop digital strategies, reform their statutory planning systems, establish service design programs, set up data practices and develop Smart City programs.
Chris is an active contributor in the digital government community, online and through keynote presentations that provide an honest and raw account of driving transformational change in traditional bureaucracies.
Chris loves getting out to see live music, which is sometimes at odds with his lifelong love affair with cycling and his on-off relationship with long distance running.
Mia has managed words and built teams in publishing environments for over 10 years. Sharp of eye, but considerably nicer in other respects, she has been responsible for publishing thousands of pages of content on a diverse range of subjects from accounting to zoology. Mia has lead and trained editorial teams in New Zealand, Australia and India.
While meticulous and systematic, Mia also has a strategic view of content and the processes around its production. She has been the architect of process revisions and workflow efficiencies that improved operational performance and better addressed business requirements.
Mia’s practice is grounded in clear communication, collaboration and responsiveness. She prizes curiosity and initiative, but most of all, she relishes a good mess and enjoys bringing order to chaos.
Kerrie advocates for customers like they're the last customer on earth. With 15 years experience in the public sector, her skills include user research, service design, UX, CX, problem solving, and agile scrum delivery.
Kerrie has lead and delivered award-winning work based around change, novel ways of working, customer experience, and problem solving approaches in several challenging local government environments.
Kerrie is currently experimenting with applying experience mapping techniques to personal contexts as a product. She also adores her gorgeous family, playing baseball, table tennis, and crosswords.
Kerry has had extensive commercial experience gained in England and Australia in producing accounting information, running payrolls and preparing statutory reports such as Business Activity Statements (BAS). She has been registered with the Tax Practitioner Board as a BAS Agent since 2015 and Hypereal's bookkeeper since 2017.
Kerry's prime strengths lie in a combination of detailed bookkeeping knowledge, extensive experience with the accounting package Xero, communication skills, and the ability to organise demanding and complex administrative tasks within demanding time and organisational constraints.